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Combined Services
Problem
One of the world's largest IT companies had several business
applications used for sales, marketing, and business
organizations. Each application supported the individual
businesses but were based on a common foundation of information.
With similar information in different repositories, there were
issues with redundancies and the inability to leverage existing
data. Other issues identified included manual processes,
incomplete information, low confidence around the quality of the
data, limited reporting capabilities, heavy maintenance tasks,
and proprietary information residing outside of the company
firewall. Maintenance of the information across the business
applications was a labor-intensive, time-consuming, and
error-prone manual effort.
Solution
Infusion personnel led a team of globally dispersed designers,
programmers, database administrators, user interface design
specialists, and writers to complete a major IT project to
support the sales force, resellers, and customers of this IT
company. The project encompassed the integration of major
databases into a single database, the development of web update
tools for updating program information, online reports with
dynamically generated information, an ad hoc reporting tool, a
new security and permissions model, and customer and application
portfolio tracking tools. Infusion team members provided
requirements collection and analysis, project Management,
database design, application design and architecture, and
development support services to complete this multi-phase
project.
Result
After a multi-year implementation cycle, the company had a
single repository for information, streamlined processes,
simplified or newly developed web update tools (accessed through
a common dashboard), security features, enhanced search
mechanisms, and online and ad hoc reporting tools. Automated
processes were implemented from the entry of information,
through the storage, and ultimately in the display of the
requested data. Benefits of the new infrastructure included a
reduced sales cycle for closing business, easy access to key
information, the ability to view historical trends, a reduction
in time and resources required to update and maintain data, and
improved overall efficiencies.
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